Share the article
United cuts airport wait times
Are you tired of queuing at the airport? You would not be alone; millions of people hate airport wait times. And, unfortunately, airport wait times have increased tenfold since the start of the pandemic due to travel restrictions and document checks.
However, United Airlines is the first airline to launch a expedited baggage check of a minute or less on average. The launch will begin at six airports across the country through the airline’s app.
The expedited registration service is a completely free service; it will improve the experience for all passengers using United Airlines.
Where will the new service begin?
The free service is Already available at all United hubs in the United States, including New York, Washington DC, Houston, Los Angeles, San Francisco and Denver. However, the airline plans to expand expedited baggage check to dozens more airports across the country in 2022.
United’s director of customer service, Toby Enqvist, said: “Our initial customer data shows that this free, easy-to-use process saves our customers time and effort when planning their flight.
“We’re thrilled to be the first to bring this service to all customers who sign up for our award-winning mobile app.”
According to United Airlines, early data suggests expedited check-in “saves time and energy for our customers . . . by creating a dedicated space for those who just need to drop off their bags.
According to Afar magazine, the expedited check-in service works fine, but they still need to “fix some issues”. They said: “I still needed a United rep to deal with the bags and they didn’t have enough. [reps on hand]so we had to queue,”
How does quick check-in work?
- The new bag method works by checking in on the United Airlines mobile app.
- Passengers will then select the number of bags they will use.
- You will then place your luggage on the scale and scan your boarding pass at the kiosk
- The United team at check-in will verify your customer ID and apply the bag tag
- You’re ready to go through security in less than a minute
United Airlines is not the first airline to improve the check-in process. Last month, Delta Airlines launched a trial carry-on program on select flights departing from Tampa, Boston and Orlando. Delta said they would ask customers if they wanted check in hand luggage for free.
According to Delta, the company hopes to “better understand how less carry-on baggage can positively impact the customer experience, from arriving at the airport to boarding the plane.”
COVID-19 has had a major impact on travel delays. With borders reopening, many passengers have reduced wait times at airports as check-in staff check for proof of vaccinations, tests and recovery documents.
Passengers reported delays up to four hours as the airport staff struggled to expedite the check-in process amid regulations.
United Airlines Delays
In 2021, United Airlines was hampered by delays due to technology issues. In December, at the height of the Omicron variant, United’s mobile app and webpage crashed, leaving passengers with huge delays and inconveniences.
Another technical issue occurred at United Airlines in September 2020 when the entire system crashed, leaving thousands of passengers unsure of their flight status.
United Airlines said, “We are experiencing a temporary technical issue affecting our website and mobile app and causing intermittent delays. We are sorry for this inconvenience and are working to resolve this issue.
Hopefully with the improvements in technology and the fast registration process, these issues are a thing of the past.
Travel insurance that covers Covid-19 for 2022
Top 6 EU countries open without testing for vaccinated travelers
↓ Join the community ↓
the Travel Off Path Community FB Group has all the latest reopening news, conversations and daily Q&As!
SUBSCRIBE TO OUR LATEST ARTICLES
Enter your email address to subscribe to the latest travel news from Travel Off Path, straight to your inbox
Disclaimer: Current Travel Rules and Restrictions may change without notice. The decision to travel is ultimately your responsibility. Contact your consulate and/or local authorities to confirm entry of your nationality and/or any changes to travel conditions before travelling. Travel Off Path does not approve travel against government advice